Once a system is released, the real test begins. The ability to adapt to changing requirements depends on capturing useful feedback and channelling it back into the development cycle.

Understanding and structuring your development activities to leverage continual improvement will save you money. Capturing and prioritizing feedback gives data points to drive key decision making.

Massive re-designs can throw users. Leveraging an evolved design approach by capturing and exploiting ongoing user feedback, builds on the familiar and maintains user accptance and limits the need for re-training.